Principle and commitments
Attaching paramount importance to respect for your privacy, KT Home wishes to provide you with the best guarantees regarding the protection of personal data.
To do this, we undertake to comply with the laws and regulations in force, including (when applicable) Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of physical individuals with regard to the processing of personal data and the free movement of such data.
Purpose of the collection of personal data
We collect your data in order to offer you the best possible service and to fulfil one or more of the following purposes:
Ensure the proper use of the Site and the proper execution of the transactions you initiate (shopping cart, orders, invoicing, payment, delivery).
Offer effective customer service, particularly in terms of assistance in using the Site, handling complaints, addressing proposals (newsletters and promotional messages etc).
Meet legitimate interests of our company: statistical analyses, fraud prevention, compliance with our legal obligations (in particular your requests for the right of access, rectification and opposition to the collection of your data).
The following types of data may be collected:
When browsing the Site:
When you connect to the Site, certain information is collected automatically (IP address of your computer, date and time of connection). We also collect certain information relating to navigation (access to the Site, pages viewed, duration of connection) as well as information from cookies, as explained below.
When ordering and paying:
When you create your account on the Site or when you buy products, you provide us with the personal data required to process your request (in particular your name, first name, full contact details, details of orders, means of payment).
When filling in forms:
When you complete a form (newsletter subscription, participation in a possible competition or survey), we collect the data required to process the operation described in the relevant form (email in particular).
When we collect personal data, we mark the required fields with an asterisk. These data are essential for the performance of the service concerned in compliance with legal obligations. The service cannot be performed if you do not complete the required fields.
We are committed to taking the appropriate technical and organizational measures to guarantee the security, integrity and confidentiality of your personal data and to prevent it from being lost, stolen, damaged, distorted or distributed to unauthorized third parties.
We may, however, allow access to some of your information by third parties who act on our behalf or for other purposes approved by you. The transmission of your personal data to third parties may also take place in order to enable us to fulfil our contractual obligations (for example, delivery of products); such transmission may take place in countries where the level of protection of personal data is not as elevated as in that in your place of residence.
We will never resell the personal data you have given us to third parties.
The payment organizations with which we deal are certified and we never save your bank details.
Duration of data retention
Personal data are kept for the time required to perform the service for which they were collected (account creation, order, registration, newsletter, invoicing). When the use of this data is no longer justified or if you ask us to delete it, we erase it or anonymise it so that any identification becomes impossible.
Your rights over your data
Under certain conditions, the applicable regulations give you the following rights:
The right to request access to personal data concerning you, rectification or erasure thereof, or limitation of its processing.
The right to the portability of personal data concerning you.
The right to withdraw your consent, when the processing of personal data concerning you is based on it.
The right to lodge a complaint with a supervisory authority.
You also have the right at any time to object to the processing of data concerning you, in particular to commercial prospecting. In this case, and unless legal and legitimate reasons prevail, we will no longer process your personal data.
Deletion of your data
You can rectify or delete your data either directly, in your personal account on the Site, or by contacting our customer service, the contact details of which appear below.
You can also unsubscribe from any commercial prospecting process by clicking on the unsubscribe link in our newsletters.
Cookies are small text files stored by your web browser. They are used both to optimise the operation of websites and to collect information. They can be of a functional nature (intended to increase your browsing comfort and to guarantee its safety) or advertising (intended to offer you targeted offers according to your preferences).
The contact details of KT Home are as follows:
KT Home SA, Rue de Granges 5c, 2504 Biel/Bienne, Switzerland
Phone: + 41 32 343 35 55